Shipping – Delivery Information

Eco Stone offers FREE shipping in the metropolitan area of Cleveland up to 25 miles from ZIP 44128 for all purchases over 1500 SF


SHIPPING POLICY

Due to volume and weight, orders will be shipped on a pallet with a LTL freight carrier (LTL= Less than Truck Load). Delivery of products that are in stock is estimated to be around 2-4 business days, depending on the location to which the order is shipped. By default the shipments are booked with curbside delivery. We will send you a tracking number (PRO number) when the shipment is picked up from our warehouse by the freight carrier.

Delivery of products that are not in stock is estimated to be around 2-3 business weeks, depending on the location to which the order is shipped.


Freight shipping cost

The freight shipping cost is calculated at the checkout of our store on an order by order basis, and is dependent on delivery zip code and the weight of the order. By default the shipments are booked as curbside delivery. Flat shipment rate per pallet 90$, to commercial Cleveland local address. Shipment rate to residential address based on carrier estimation.


Free shipping on orders over 3000 SF

Product orders over 3000SF are eligible for free shipping if the delivery address is in Ohio


Tips to save on shipping cost

The weight on the pallet is only a minor factor in the calculation of the freight rate. Depending on the type of stone a pallet can hold up to 48 boxes of Ecostone (approx. 350 square feet of stones or 600 square feet of bricks). Where shipping 10 cartons across the country can be rather expensive in comparison to the cost of the product, shipping 48 boxes will result in only a slightly higher shipping rate.


Tip 1: It can be very beneficial to order for more projects at once. You may consider to do more walls than you originally planned to do, order for a future project right away, order different stones/colors for different walls, or order for friends and family as well.


Tip 2: Order one or two cartons extra after you already added a 10% extra for cuts and trimming. Some panels might get damaged during transport, cutting, trimming, and installation. A subsequent order of one or two cartons is highly expensive to ship and your project comes to a hold while waiting for the extra stone veneer. It is recommended to have some spare stones laying around for future repairs and alterations (e.g. replacing a electrical outlet)

Tip 3: Their is also the option of local pick up at our Warrensville Hts, OH warehouse. We only charge you a $35 handling fee. Please contact us if you want to use this option.


LTL freight carriers

We ship all our stone veneer orders on a pallet with a LTL Freight Carrier to minimize the risk of damage during shipping. Please be advised to check the LTL Freight Carrier Checklist below, since the delivery process is different from the process of small parcel carriers.


Freight Carrier Delivery Checklist

When the shipment is in the vicinity of the delivery address the freight company will call you to schedule a delivery appointment. Please make sure that the phone number that is on file with us is the correct number for the freight company to call, or provide a different phone number by contacting the freight company through their website.
Generally, the delivery time windows are scheduled during normal business hours. Curbside delivery is included. Please note that you may need to have at least one person available to help the driver with unloading. If you do require additional help from the carrier, such as inside delivery, you can request that service. However any additional charges for custom unloading will be your responsibility. 
1.       Prepare for your delivery - please make sure your driveway (the curbside) is clear and accessible for a truck.
2.       Once the delivery truck has arrived, ask the driver for the delivery slip.
3.       Have your items removed from the truck.
4.       Inspect received packages and box contents for any possible damages. Please check our return policy for additional actions in case you find excessive damage.
5.       Make sure all items stated on the delivery slip are received.
6.       Sign the delivery slip and return it to the driver. A customer copy should be given in return.
7.       Please contact us as soon as possible in case of missing items, or if you refused the shipment because of damages. We will work with you to solve the issue right away